According to Cushman & Wakefield Research:
“With over $100 billion in holiday season (November-December) online sales in 2014 and more than $514 billion in retail store sales comes customer returns. Many retailers/e-tailers, 3PLs and shipping services get flooded by a surge of unwanted, broken, or ill-fitting gifts which need to be returned to their origin. From the retailers’ perspective, handling returns and redeploying the inventory – often referred to as reverse logistics – can be an even bigger problem than making sure that the inbound return process is efficient for customers.”
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